Customer research on Quadient mail machines
In this chart, customers indicate the primary reasons they chose to acquire a mailing solution, including:
- Pay exact postage rates every time
- Take advantage of lower postage rates
- Increase speed/productivity in processing mail
- Automate the process of applying postage to outbound mail
- Send more professional-looking mail
- Send physical and appealing envelopes to increase open rates
- Comply with industry regulations

In this chart, customers of Quadient mailing solutions indicate how many mail pieces their organizations send on a monthly basis.

Customers of Quadient mail solutions indicate the main applications they apply their mailing automation technology to, including:
- Apply priority mail postage
- Apply standard marketing mail postage
- Apply parcels postage
- Apply carrier postage, e.g. FedEx, UPS, etc.
- Prepare postal accounting reports

In this chart, customers indicate the most important decision criteria when purchasing a mail solution, including:
- Simple interface
- Managing different-sized envelopes in the same batch
- Speed of the system
- Ergonomic design of the system
- Integrated scale to weigh mail pieces to calculate mail postage
- Ability to automatically feed large batches of envelopes
- Ease of adding postage funds to the meter
- Access to postage accounting reports

In this chart, customers of Quadient mailing solutions indicate the benefits that they obtained from implementation, including:
- Ease of operation of the system
- Operational expense savings
- Compliance with industry regulations
- Increased productivity in mailing operations
- Compliance with regional carrier
- More professional image of your organization

In this chart, customers compare Quadient mail solutions to competitive solutions available in the market, while considering:
- Sales engagement, consultation process
- Service technician support
- Equipment features
- Reliability of the equipment
- Quadient's reputation
- Customer support (by phone or web)

In this chart, customers of Quadient mail solutions offer feedback on the benefits their organization obtained form implementing Quadient technology, including:
- Increased productivity
- Reduction in manual mail-assembly processes
- Overall cost savings in mailing operations
- Ability to process high document volumes
- Increased open/response rates for outbound mail
- Elimination of errors in applying postage rate
- Employee/user satisfaction
- Improved speed and deliverability rates to mail recipient

In this chart, Quadient folder inserter customers offer feedback on the main reasons they purchased a folder inserter, including:
- To comply with industry regulations
- To send physical documents to increase open rates
- To optimize postal spending by combining all correspondence into a single envelope
- Improve document insertion accuracy
- Save/reduce operational expenses
- Increase mailing operation productivity
- Automate mail assembly

In this chart, Quadient folder inserter customers indicated how many envelopes they are currently sending per month using their folder inserter equipment.

In this chart, Quadient folder inserter customers indicated what types of mail they are sending using their equipment.

In this chart, Quadient folder inserter customers indicate what capabilities are most important for them when selecting and using a mail folder inserter, including:
- Minimal office noise disruption
- Handling of varying inserts by envelope
- Adding integrity to the insertion process (ensure the right document is inserted into the right envelope)
- Customization of the inserts by envelope
- Automation of the collation of inserts
- Simple interface and operation
- Speed of the system
- Ease of use (set-up, loading paper, materials into the system)

In this chart, Quadient folder inserter users indicate which benefits they are currently enjoying including:
- Compliance with industry regulations
- Operational expense savings
- Document inserting accuracy
- Ease of operation of the system
- Increased mailing operation productivity

In this chart, folder inserter users indicate how they feel Quadient compares with other suppliers across the following criteria:
- Sales engagement, consultation process
- Service technician support
- Equipment features
- Reliability of the equipment
- Quadient's reputation
- Customer support (by phone or web)

In this chart, folder inserter users indicate the improvement and impact of the solution they purchased for their organization.
