Postal Rate Change FAQs

It is a rate table software update in your mailing equipment. The rate table in your mailing equipment stores the correct postage and fee for every combination of postal product, Extra Service, weight and ZIP Code/Zone supported by your equipment. Your mailing equipment references the updated rate table in order to calculate the correct postage and fees.

Your update will be accompanied by installation instructions. You may obtain more detailed instructions for updating the rates by visiting the Rate Change Information area of the Knowledgebase.

Each of our rate change telephone agents is specially trained to assist you. You may also contact a Service and Repair team technician for live assistance by selecting the Repair menu prompt offered on 1-800-661-0200. Repair representatives are available Monday through Friday between 8:30 a.m. and 6 p.m. Eastern Time. Please note that you will need your customer account number available to expedite contact with our Repair telephone-support team.

The instructions for verifying if your machine has already downloaded the rate change can be found by visiting the Rate Change Information area of the Knowledgebase.

Please contact Customer Service at 1-800-661-0200. Representatives are available Monday through Friday between 8:30 a.m. and 6 p.m. Eastern Time.

Simply connect your online-enabled mailing machine and download the rates by going to the ONLINE SERVICES menu on your mailing machine and placing a GENERIC CALL to Quadient Canada's server. The download will take no longer than three minutes if you are downloading the update into a mailing machine that is connecting by modem; only seconds if the machine is LAN-connected. After the download, the mailing machine will automatically switch to the new rates when they become effective.

More information can be found by visiting the Rate Change Information area of the Knowledgebase.

For the January 10, 2022, Rate Change the purchase order for rate change protection must be sent before January 10.  

All IS-, IN- and iX-series mailing machines must connect to Neopost’s online server to electronically download rate updates. Rates may be downloaded into the mailing machine in advance of the effective rate change date because the mailing machine can store both a current and future rate table.

An annual Rate Change Protection (RCP) contract covers the cost of purchasing an individual update each time the Canada Post implements a price increase. The cost of the annual contract is substantially lower than the cost of buying updates for your equipment separately and coverage ensures automatic shipment and on-time delivery of the new rates.

Visit the Canada Post postal explorer website https://www.canadapost-postescanada.ca/cpc/en/support/notices.page