From the 1st of January 2023, Royal Mail will no longer accept mail from customers who use standard (i.e. non-Mailmark) franking machines. Mailmark franking uses a 2D barcode which provides the most efficient and accurate way for processing mail. 

To help guide you through this process we have compiled a list of answers to our most frequent questions. Can't seem to find an answer to your question? fill in the contact form and one of our experts will be happy to get in touch and help! 

Franking your mail brings a variety of benefits to your business, such as ensuring hassle-free processes by eliminating trips to the post office. And on top of this, by using Royal Mail Mailmark you can save up to 29% versus using stamps. However, its not just cost savings and convenience that a new franking machine can bring to the table, download our 10 benefits of franking infographic to find out more. 

Quadient believes in the continued effectiveness of mail, which is why no one invests more in mailing solutions in the UK than us. So if you have seen a drop in your mailing volumes, we are sure that we have the right solution for your business needs. Fill in the contact form and one of our experts will be in touch. 

Mailmark is the new generation of the franking mark. The traditional franking mark features a town and crown, whereas Mailmark replaces this with a 2D barcode.  

The Royal Mail are changing to the 2D barcode technology of Mailmark because it is the most efficient and accurate way of processing mail. 

Quadient is invested to make your mail easier, be it with our innovative range of solutions available. Or our outstanding support onsite, online or on the phone, dedicated to keeping your mail flowing. With an excellent Trustpilot rating of 4.6, we must be doing a lot right!

If you have concerns or questions regarding your old machine, fill in the contact form and we will get in touch to discuss your best options.

If you have upgraded to a new Quadient machine or you have already spoken to us about cancelling your contract, a member of the Withdrawals team will be in contact within two weeks to arrange a collection of your equipment. If you would like to tell us sooner than this that your equipment is ready for collection, you can do this via your MyQuadient account. Just log into www.myquadient.co.uk  or register, click on the tile for 'View My Equipment' and follow the steps on the pop-up.

When you upgrade to a MailMark franking machine your business will benefit from additional savings as Royal Mail offers the lowest postage prices to MailMark customers. 

Click here to download the latest Royal Mail franking machines prices. 

How long will it take to receive my new franking machine? 

If your new package includes installation, you will receive a call from your local Quadient office (or authorised dealer) within 5-10 business days after your new franking machine arrives to schedule an appointment for installation. At the time of installation, the technician will set up the new franking machine, and provide you with overview training.  
 
If you have upgraded to a new Quadient machine or you have already spoken to us about cancelling your contract, a member of the Withdrawals team will be in contact within two weeks to arrange a collection of your equipment. If you would like to tell us sooner than this that your equipment is ready for collection, you can do this via your MyQuadient account. Just log into www.myquadient.co.uk or register, click on the tile for 'View My Equipment' and follow the steps on the pop-up. 

If installation is not included in your new package and you need support setting this up, please call 0845 880 0000 and select option 1 (calls to this number cost 5ppm plus your telephone provider’s access charge).

Our customer service team can assist you in scheduling additional training (fees apply), please call 0845 880 0000 and select option 1 (calls to this number cost 5ppm plus your telephone provider’s access charge).

To order supplies for your franking machine, please visit our eshop at shop.quadient.co.uk

For maintenance and repair assistance (fees apply), please call 0845 880 0000 and select option 1 (calls to this number cost 5ppm plus your telephone provider’s access charge).

If you have changed address or company name or you are planning to, please let us know as soon as possible. This is quick and easy to do from your MyQuadient account, just log in here (www.myquadient.co.uk), or you can register if you haven’t already done so. When you have logged in, then select on ‘Manage My Details’’ tile. Once you submit this we'll update our records within 5 days and send you an email to confirm.