Digital Transformation in the Public Sector
The UK Government is committed to providing digital platforms so that citizens and businesses can interact with public sector services in a straightforward and convenient way. In 2012, it estimated that such a strategy would deliver savings of £1.7 - £1.8 billion a year. Since then, it has further committed to embedding digital as a way of working with the right skills, culture, tools and processes to support joined-up, end-to-end services.
It’s a transformation strategy designed to deliver public-facing services that work more efficiently for taxpayers, enabling consumers to interact with services in the way they wish to. While for some, this will continue to be in-person or over the telephone, for many this means online and digital.
This migration to digital channels (or ‘channel shift’) stands to save costs, while improving the experience for users who expect rapid, convenient online services.
Download the full whitepaper to read more.
