Coles Solicitors was formed in 2007 by Peter Gibson as a result of the merger of two well-established North East law firms. They offer a range of services include conveyancing, preparing Wills, administering estates (Probate) accident claims and family work including divorce. They employ and retain a team of dedicated legal professionals able to serve your legal needs in these areas of the law.
Challenge
Coles had been using valuable time making trips to the Post Office to distribute its mail. All its post was still being sent out with stamps, which involved one of its ten staff having to take time out to visit the local Post Office and queue in line, every day. There was also the administration time involved in preparing cheques for postal payments.
Solution
“Since using the Quadient franking machine, all of our outgoing mail now carries an external return address (ERA), so that any undelivered mail is returned to us free of charge by the Post Office,” explained Peter Gibson, “This enables us to accurately keep up-to-date the content of our databases, ensuring that we are not writing to addresses where our clients no longer live and, therefore, saving future mailing costs.”
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