Royal Mail Cyber Incident FAQs

Customers in Northern Ireland are now able to send export parcels bound for Ireland at Post Office branches in Northern Ireland. Customers accessing Royal Mail postage services online will be able to print labels on Royal Mail shipping systems from 7.00 pm on 23rd January 2023. These services are currently only available for customers based in Northern Ireland. They are not available for customers based in Great Britain where export restrictions related to the cyber incident on parcels being sent to Ireland continue to apply.

Royal Mail continues to work with external experts, the security authorities, and regulators to mitigate the impact of this cyber incident, with a focus on restoring all services for export letters and parcels. Import operations continue to perform a full service with some minor delays. Domestic services remain unaffected.
 
Royal Mail would like to sincerely apologise to impacted customers for any disruption this incident may be causing. Their teams are working around the clock to fully resolve this situation.

The restrictions on export mail relate to the recent cyber incident which has impacted the systems that manage the despatch of mail over international borders. Royal Mail has revised its processes with AN Post which means that they are able to resume services from Northern Ireland to Ireland. They have not yet completed a solution between Great Britain and Ireland but are looking to resume all international services as soon as they can.

Royal Mail is moving letters and parcels as quickly as they can.