Companies need to be able to reach customers across different communication channels, at any given time, and many are struggling with how to accomplish this task with ease. Each company is trying to balance customer communication preferences and optimal mail processing fulfillment choice for their business.
When it comes to customer communications, managing a mix of print and digital channels is challenging. A portion of customers may not have access to digital mail and prefer physical mail, while other customers prefer only digital mail, or vice versa. Physical mail and digital mail are necessary for every communication strategy.
Make the mail preparation process more efficient by choosing which option works best for your business, employees, and customers.
MAIL PREPARATION OPTIONS
IN-HOUSE: On-site and remote
- Best option for a business with: Regular Volume Mailings
- Quickly prepare your mail and send it to your centralized mailroom from anywhere. Prepare, print, fold, stuff, meter, and mail with one simple workflow.
Benefits
- Increase employee productivity
- Eliminate user error
- Keep control over data
- Manage timing of outreach
Discover how an agricultural merchant serving farmers, Quinns of Baltinglass Ltd, leverages Quadient Impress to gain greater productivity, reduce mail processing time and ensure GDPR compliancy.
DIGITAL: Secure document portal
- Best option for a business with: Remote Workers, Multiple Locations, Variety of Mail Outreach
- Send communications digitally through a secure, branded document portal.
Benefits
- Access postage volume discounts
- Maintain brand consistency
- Streamline workflows from anywhere
- Free up office space with smaller footprint, fewer high-speed machines
OUTSOURCE: Remove fulfillment
- Best option for a business with: Remote Workers, Bulk Mailings
- Print, sort, stuff, meter and deliver mail in just a few clicks without leaving your desk.
Benefits
- Access a fixed cost per piece (dependent on volume)
- Free up space
- Speed up invoicing time
- Manage peaks through on-demand service
INTEGRATE: Mail with communications automation
- Best option for a business with: Remote Workers, Multiple Locations
Benefits
- Gain efficiency through mail automation or outsourcing
- Manage complex customer preferences
- Begin transition to digital
- Accurate personalization
Choose the optimal mail preparation options
Savvy businesses that leverage the right tools to manage customer outreach have an opportunity to set themselves apart from the competition and gain customer loyalty. It ensures a consistent look and feel across all platforms and provides the best experience regardless of the channel (print, digital or a combination of both). Be sure to make the most of the benefits of print and digital to create meaningful connections with your customers.
Quadient offers tools to coordinate cohesive messages across every channel from a centralized communications hub. Our user-friendly solutions automate your mailing operations and give you the flexibility to send critical client communications through multiple delivery channels - print, digital or outsource. Quadient offers solutions that automate your entire client communication workflow to help you meet business challenges, now and in the future.
Drive employee efficiency and engagement by eliminating repetitive manual tasks that can expose your business to potential errors and risks. Learn more about Quadient’s products and solutions.