FAQ - Customer Service

We are happy to help you obtain the software you need to update your machine.

Please sign-in to your Myquadient account to order your rate update.

Visit the Rate Change Support section of our website for further instructions. 

This will depend on the lease or rental agreement that was signed at the time of sale. Please contact us. 

Quadient highly recommends that you purchase “Rate Change Protection”, which is offered to our customers at a fixed annual fee. This will insure that if a rate change is made during your contract, you will automatically receive the rate change software that is needed to update your equipment. To obtain Rate Change Protection please contact your local sales representative or an authorized dealer in your area.

Take the label/envelope to your nearest US Post Office to receive a refund. There is a 10% charge for this service. 

Please contact us to advise that you are requesting pick-up.

Once we have received notification and have authorized the return, we will request a pick-up from one of our authorized carriers. The shipping method will vary depending upon the size of the equipment being returned. For smaller equipment, a FedEx Call Tag will be issued. Please have all equipment carefully packed in one box and ready for the driver.

Larger equipment will require pick-up by a trucking company and may require up to 10 business days to arrive. You should have the equipment carefully packed and ready for the driver.

You should contact your sales specialist at your local branch or district, or contact an authorized dealership in your area.

Find your local Quadient office.

It's simple, fast and easy to inform Quadient that you have changed your business address. Maintain seamless operations by following these steps for an Address Change:

Simply log in to your Myquadient account to submit a Support Request with your new address information to our Billing Department.

Be sure to include:

• Your old and new address with a contact name and phone number.
• Your billing address with a contact name and phone number if different (even if it did not change)
• Your Quadient Account Number or Lease Number

Select the appropriate area for Address Change Rental, Lease or Postage.

If additional assistance is needed call 1-800-636-7678, Monday through Friday, between the hours of 7:00 a.m. to 6:00 p.m. (CST).

Address Change and Postage Meter Move:

Quadient is required to notify the United States Postal Service (USPS) when a postage meter has moved. In some cases we will need to replace your postage meter so the correct zip code prints on your mail. We will notify you in the event a meter change is required.

Yes. For your convenience, you can view and pay your invoices, manage postage and order supplies online by logging on to your Myquadient account at www.myquadient.com. 

Customer service agents are available Monday through Friday, 7:00 a.m. - 6:00 p.m. CST.

Our postage system is closed every day from 2:00 a.m. - 4:00 a.m. CST for updating.

Customer Service can be reached at 1-800-636-7678. 

Please allow 30 – 45 days for your equipment to arrive. If you need additional information regarding the status of your order, Please contact us.