FAQ - Customer Service

Please perform a zero value Audit call from the machine. The rates in the machine shall get automatically updated in a minute.

Quadient highly recommends that you should keep your machine covered under the Quadientcare Maintenance Program. This will ensure that if a rate change is made during your contract, you can perform rate updates 

Take the label/envelope to your designated Post Office to receive a refund. There is a 6% charge for this service. (Kindly contact your designated Post Office for further details)

Please contact on our Toll Free No. 1800 1377 377 or send an e-mail to support.india@quadient.com us to advise that you are requesting pick-up.

You should contact on our Toll Free No. 1800 1377 377 or send an e-mail to support.india@quadient.com and our sales specialist shall reach out to you.

It's simple, fast and easy ; inform Quadient that you have changed your business address. You should contact on our Toll Free No. 1800 1377 377 or send an e-mail to support.india@quadient.com  and our representative shall update your address. Be sure to include:

• Your old and new address with a contact name , phone number and e-mail id.
• Your billing address with a contact name and phone number if different (even if it did not change)
• Your machine License Identifier and postal license copy.

Address Change and Postage Meter Move:

You should contact on our Toll Free No. 1800 1377 377 or send an e-mail to support.india@quadient.com  and our representative shall share the Application form for address change. Kindly submit the Application Form alongwith necessary documents to the concerned post office and the change shall get updated.

Customer service agents are available Monday through Saturday, 9:30 a.m. - 6:30 p.m. IST.

Customer Service can be reached at our TFN 1800 1377 377  or at support.india@quadient.com.

It will be delivered with in the committed delivery period (which is generally one week). For any additional need contact.